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At Nomadik Morocco, we understand that you want peace of mind when you travel, especially if it’s your first time in Morocco. Our goal is to ensure a smooth experience and reassure you from the very first contact. Here’s how we work to provide a professional, secure, and fully tailored service that meets your needs.
Table of contents
Initial contact and receiving your request for your Morocco personalized tour
Everything starts with reaching out, usually by email at info@nomadikmorocco.com. In this first exchange, we invite you to share your Morocco personalized tour ideas with travel dates, the number of people, and the type of experience you want. This initial information helps us propose a suitable itinerary and prepare a personalized offer. If you’re still undecided, this is your chance to tell us your ideal expectations and describe your dream trip!
For those who prefer a live conversation, we’re happy to schedule a phone call to answer any questions and explain our process. From the start, we’re ready to address specific needs, such as airport pickup—a service that avoids surprises and ensures a smooth, secure transfer to your accommodation.
Understanding your needs and personalizing the offer
We know your vacation deserves perfection, and each traveller has unique expectations. You may even have special occasions to celebrate. That’s why we offer several options to meet all types of requests:
All-Inclusive Package: For a classic experience, we offer all-inclusive tours based on popular routes. This simple, reliable package is ideal for travellers seeking a straightforward adventure with premium but affordable service.
Collaborative Planning: If you’d like to personalize certain aspects of your stay, like choosing hotels or activities, we work closely with you to create a custom itinerary and provide advice to ensure a successful trip.
100% Customized Tour: For a unique experience, we build itineraries entirely based on your preferences, from budget-friendly to high-end stays. With this option, you can leave all the planning to us or stay involved in each decision. Our travel advisor can assist with your choices and details to ensure a flawless experience.
Our team is here to address your needs and ensure worry-free preparation throughout this process.
Offer details and transparent pricing
Each offer includes a clear outline of the steps and planned activities. We focus on providing a straightforward overview of your stay with simplified costs for easy understanding. We work with you to balance your budget with your wishes when needed, ensuring a clear, surprise-free offer.
The terms, including booking, cancellation, and insurance policies, are clearly outlined for total transparency. This allows you to organize your trip with complete peace of mind.
Confirmation and Mutual Commitment
Once you accept the offer, we confirm the booking flexibly, depending on your preferences:
Full option: For trips that include important services like hotel and flight reservations, we work with a partner travel agency to provide full consumer protection, allowing advance payment and secure guarantees.
Flexible option for simple tours and excursions: For shorter tours, a deposit via PayPal or another online payment (usually between 20 and 100 euros) secures the date, with the balance paid on-site. This flexibility avoids significant upfront commitments and allows you to pay for added peace of mind on arrival.
5. Preparation before departure
We invite you to browse our Magazine section, which offers articles and practical tips to help you prepare for your trip. During the entire planning phase, our team can answer your specific questions (about equipment, weather, and cultural tips).
Before departure, we also suggest setting up a WhatsApp group with our team. This allows for real-time answers to last-minute questions and helps manage any itinerary changes. We encourage you to follow our Facebook page and join our group, where you can ask questions and connect with other travellers, building an active community around your upcoming adventure.
Support and guidance on the ground
When you arrive in Morocco, you’re greeted professionally and warmly. We offer an airport transfer service, where our team will meet you and guide you to your accommodation. This first contact ensures a smooth arrival and builds trust from the start.
Throughout your stay, we stay connected via WhatsApp to respond to your needs and questions in real-time. Our qualified guides and drivers support each part of your journey, adapting tours as needed to provide a rewarding, hassle-free experience.
Safety and Oversight
Your safety is our top priority. Our vehicles are certified for tourist transportation, equipped with regulation-compliant seating, and undergo regular safety inspections. Police checkpoints along the way ensure that vehicles meet safety standards.
We provide guidance from an official guide for Toubkal excursions, with checkpoints registering departures and returns. These measures, combined with Morocco’s commitment to visitor safety, allow you to travel with peace of mind.
Client Testimonials
Feedback from our travellers is our greatest reward and reflects the quality of our services. Here are some reviews from travellers who experienced unique adventures with Nomadik Morocco that you can find on TripAdvisor:
Testimonial from Soraya, October 2024 :
“Attentive and helpful guide. Respect for the established program and adaptation according to the moment. The pleasure of sharing and helping us discover a magnificent region and its history. We highly recommend it for those who want to discover the Atlas.”
Testimonial from Magdalena, September 2024 :
“The first time we used Private Tour Guide's recommendation from Facebook it was the best decision ever. We only had 4 days/three nights, and we couldn't see it all without our Tour Guide, Hassan Elkade”
Testimonial from Eddy, October 2024:
“It was an incredible and unforgettable moment. Many thanks to Hassan for organizing everything; he is really professional. Very highly recommend to use his service, everything in time and high standards. Thanks again, Hassan, and good luck in the future.”
Eco-Friendly Commitment in Our Excursions
At Nomadik Morocco, we’re committed to respecting the environment through responsible travel practices. Our excursions are designed to minimize environmental impact by prioritizing sustainable transportation, limiting waste, and respecting natural sites. We also encourage our travellers to help preserve local ecosystems, making each experience harmonious with the environment.
Frequently Asked Questions (FAQ)
What types of tours do you offer?
We offer a range of tours, from single-day excursions to multi-day personalized journeys, customized to meet your preferences and budget.
How does booking and payment work?
A small deposit via PayPal or credit card is required to book, and the balance can be paid on-site. Our partner agency handles payment for trips, including hotel or flight reservations.
Are your tours family-friendly?
Our tours can be adapted for families, with equipment such as child car seats and routes suitable for young travellers.
Do you offer options for specific dietary needs?
We accommodate dietary needs and work with partners to provide meals that meet your preferences (vegetarian, gluten-free, etc.).
What safety measures are in place during excursions?
Our drivers and guides are certified and qualified, our vehicles undergo regular inspections, and we coordinate with local authorities to ensure a safe environment.
Can I change or cancel my booking?
Of course. We understand plans may change, so we offer a flexible policy, especially for single-day excursions.
What equipment do you recommend for mountain or desert excursions?
We recommend clothing for temperature changes (especially for treks), good walking shoes, sunglasses, and sunscreen. A more detailed list is available in our Magazine section, and our team is happy to answer any specific equipment questions.
Can I add services or activities to my itinerary after booking?
We can add services like extra tours, specific activities, or transfers. Please let us know as soon as possible to ensure availability.
Is it possible to rent specific equipment for some excursions?
Absolutely. We offer essential equipment rentals for activities like high-mountain treks. Contact us for details and to reserve equipment in advance.
How do you handle excursions in bad weather?
Client safety is a top priority. In unfavourable weather conditions, we offer alternative options, such as rescheduling or changing activities. We contact clients via WhatsApp to inform them of any changes.
Are your excursions accessible to people with limited mobility?
Some excursions can be adapted for people with limited mobility. We encourage clients to reach out to evaluate options and ensure a comfortable, safe stay.
What extra services do you offer for desert excursions?
We offer services like private camps, traditional dinners under tents, and activities like quad biking or sandboarding. These options can be added upon request to enrich your experience.
What is usually included in excursions, and why aren’t lunches included?
Our excursions typically include transportation, a knowledgeable guide, and site entry fees. Breakfast and dinner are often included in multi-day trips, especially for mountain or desert stays, where meal planning is more straightforward. However, lunches are generally not included to allow clients to choose meals based on their preferences and the local options available. This also lets travellers experience authentic Moroccan cuisine at their own pace in places that match their tastes.
Conclusion:
In choosing Nomadik Morocco, you’re opting for more than just a travel service; you’re joining a network of passionate, dedicated individuals committed to making your Moroccan experience unforgettable.
From the initial planning to the warm welcome upon arrival, every step is designed to offer you a seamless, secure, and enriching journey. Whether you seek adventure in the mountains, tranquillity in the desert, or a culturally immersive city tour, Nomadik Morocco tailors each experience to meet your unique needs and expectations. With our strong focus on personalized service, safety, and eco-responsibility, we look forward to welcoming you to Morocco and helping you create memories that will last a lifetime.
Ready to plan? Send us an email at info@nomadikmorocco.com
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